Frequently Asked Questions About Our denton county Automotive Services
At Lorentz Automotive in Denton County, we understand you may have questions about our services. Below are answers to common inquiries from our customers. If you need additional information, please contact our team directly.
General Service Questions
What types of vehicles do you service at Lorentz Automotive?
Our skilled technicians specialize in both domestic and European vehicle maintenance and repairs. We have extensive experience with BMW, Mercedes, Audi, Volkswagen, and other European manufacturers, as well as all American and Asian makes and models.
Where is your auto service located?
Lorentz Automotive provides premium auto service in Lewisville, conveniently located to serve customers throughout the surrounding communities. Our facility is equipped with state-of-the-art diagnostic tools and equipment.
Do you offer appointment scheduling online?
Yes, we provide convenient online scheduling for all auto repair and maintenance services. You can also call our Lewisville location directly to speak with us about your specific needs.
What should I look for in a shop?
1. Are they ASE certified
2. How long have they been in business (It matters)
3. Will they stand behind their warranty
Repair and Maintenance Services
How often should I have my European vehicle serviced?
European vehicle manufacturers typically recommend service intervals between 7,500-15,000 miles, depending on the make and model. Our technicians follow manufacturer-specific guidelines while also considering your driving habits and conditions.
Can you perform warranty work on my vehicle?
Absolutely. Our auto service in Lewisville is qualified to perform warranty-approved maintenance without voiding your manufacturer’s warranty, thanks to the Magnuson-Moss Warranty Act.
What maintenance services do you recommend for European vehicles?
European vehicle maintenance should include regular oil changes using manufacturer-specified synthetic oils, brake system inspections, cooling system maintenance, and comprehensive computer diagnostics to ensure all systems are functioning optimally.
How often should I get the oil changed?
Older vehicles approx. 3,000 miles, newer says 5k-10k
If you plan on keep your car past pay-off, 3500k-5000k is a good mileage to keep it clean and properly lubricated.
Why is my car over heating?
A few things can cause this, commonly low on coolant from a leak, or cooling fans not coming on, computers and rodents can add to this. Regular inspection at scheduled maint. Is very important.
How can I improve my gas milage or efficiency?
1. Make sure tire pressure is correct, over inflated tired can cause as many problems as under inflated.
2. Remote start as little as possible, it is a great feature but if the car is running you are using fuel.
3. Fuel injection service, air filters, all play a roll in this number.
Why is tire pressure important?
Over-inflating tires can be just as much of a problem as under-inflating tires. Improper tire pressure can cause tire wear and worn suspension parts.
How often should my wheel alignment be checked?
A few things go into determining how often alignment should be checked. This includes your driving habits and the types of roads you drive on. Having regular alignment checks can prevent tire wear and the expenses of replacement.
What is the difference between All Wheel Drive VS Four Wheel Drive?
Four-wheel drive is on demand when needed while all-wheel drive is always running. Both requre fluid maintenance at differential mileage.
How often should my A/C system be serviced?
Your A/C system is not supposed to lose freon, but rubber O-rings, hoses, and seals can wear out over time. A simple A?C service can help identify or prevent a problem before it leaves you without cold air.
Emergency Services
Do you offer towing service if my vehicle breaks down?
Yes, Lorentz Automotive collaborates with ProTow to offer reliable towing services for customers whose vehicles cannot be safely driven to our facility. Simply call ProTow directly, and they will arrange prompt transportation of your vehicle to our location.
What should I do if my vehicle breaks down after hours?
Contact ProTow for 24/7 towing service to have your vehicle brought to our facility. Your vehicle will be placed in our well-lit front entrance area, and we will begin auto repair procedures first thing the next business day.
How quickly can you typically address emergency repairs?
Our team prioritizes emergency auto repair situations, often accommodating same-day service for critical issues. Upon arrival at our Lewisville location, we will perform a thorough diagnosis and provide you with repair options and timelines.
Payment and Insurance
Do you offer financing options for major repairs?
Yes, we partner with several financing providers to make unexpected auto repairs more manageable. Our service advisors can help you explore payment options that fit your budget.
Does Lorentz Automotive work with insurance companies for accident repairs?
We regularly work with all major insurance providers and can help coordinate your claim for accident-related repairs, including complementary towing service to our facility when covered by your policy.